FAQ
Osteopath østerbro
All registered osteopaths in Denmark must be members of Danish Osteopaths and The Board for Patient Safety. In addition, Elad is registered with The General Osteopathic Council, UK.
4 years full-time (UK), in Denmark it is a 5-year part-time continuing education for physiotherapists.
Osteopaths treat a wide range of conditions, including:
• back and neck pain / stiffness
• disc pain
• arthritic pain
• headaches and migraines
• whiplash
• digestive problems
• menstrual pains and irregularities
• recurrent infection
• asthma and breathing problems
• problems associated with infertility and fertilization• pre- and post-natal problems - both for mother and child (pelvic loosening, groin pain, colic, torticollis, motor problems... )
We treat all ages, from newborn babies to seniors, athletes, office workers, pregnant women, patients after operations, etc.
A full medical history is taken and a comprehensive assessment is done (including physical examination).You will be asked to perform a series of movements in order to identify any imbalances, weak points, tensions or a particular injury. Along with the physical examination, lifestyle factors such as nutrition, work and leisure activities will be taken into account so that an accurate diagnosis can be made. Based on the examinations, we create a treatment plan together. We start the treatment and possibly exercises immediately, and you gain knowledge about the connection between symptom and cause.
For the physical examination you will be asked to wear underwear, so make sure it is underwear that you feel comfortable in. If you prefer not to be undressed, the assessment may still be carried out but may be less accurate and thus less effective.
No referral is necessary. It is a private clinic.
We accept all bank cards (debit and international), bank transfer and cash.
Yes, here you will find the insurance companies that cover osteopathic treatment. It is best to contact your insurance company prior to your booking to confirm the exact conditions.
It is a residential area with paid parking only. There are parking meters nearby, or payment via app. It is recommended to arrive in good time, as there may be limited available parking spaces.
DSB: Østerport St. Nordhavn St.
Metro: M3 Trianglen St.
Bus: Trianglen St. 1A, 3A, 14. Lille Trianglen St. 1A, 14, 37
Yes there is. We are located on the ground floor.
Mon: 09: 00-18: 00
Tues: 14: 00-19: 00
Wed: 08: 00-19: 00
Thurs: 09: 00-19: 00
Fri: 08: 00-19: 00 (Remember: On Friday we work in the Family Zoo clinic: Classensgade 11E, 2100 Copenhagen Ø)
Please check available times online
Personal data policy
PERSONAL DATA POLICY & TERMS FOR YOUR TREATMENT AT Flow-Osteopathy clinic
Welcome as a patient at Flow-Osteopathy. In connection with your treatments at our clinics at Østerbro, it is necessary for us to record and process relevant information about you and your health.
WHAT PERSONAL INFORMATION DO WE STORE?
In connection with your treatment at the clinic, we record information about your health conditions and history, for use in the record keeping, which we are obliged to according to the current legislation on authorized healthcare professionals to make. The detailed rules can be found in the respective Chapter 6 of the Authorization Act and the record-keeping order.
The Authorization Act: You can read Promulgation of the Act on the Authorization of Health Professionals and on Health Professions via this link: https://www .retsinformation.dk/eli/lta/2019/731
The journal keeping order: You can read Declaration on authorized healthcare professionals' patient records (record keeping, storage, disclosure and transfer, etc.) via this link :
https:/ /www.retsinformation.dk/eli/lta/2018/530
In addition to the health information we record about you, there may be a need for us to obtain/receive additional health information that is important for your current treatment, from other authorized health professionals, including your own doctor or specialist, provided that you give your consent for this. It can, for example, be results from examinations, or information about other health conditions, which is described in more detail in Chapter 9 of the Health Act.
The Health Act: You can read Promulgation of the Health Act via this link: https://www.retsinformation.dk/eli/lta /2019/903
The information is only used for good and safe treatment of you, as well as the administrative functions associated with this.
We have a duty to store your information securely and confidentially. At Flow-Osteopathy, we use a web-based clinic system, Crossuite, which has been specially developed for the healthcare sector and meets the requirements for the storage and handling of sensitive personal information.
We may also register other information about you for billing purposes. This information is recorded pursuant to the Data Protection Act. We may also use your contact information for sending newsletters or other marketing initiatives. In that case, we first obtain your consent.
The Data Protection Act: You can read more under: Act on supplementary provisions to the regulation on the protection of natural persons in connection with the processing of personal data and on the free exchange of such information (data protection act)
https://www.retsinformation.dk/eli/lta/2018/502
PROVIDING PERSONAL INFORMATION
According to the Health Act, we have a duty of confidentiality about your health and other sensitive matters, but if necessary, we can exchange your health information internally among our staff. Dissemination of health information outside the clinic may, as a rule, only take place with your consent. In special cases, on the basis of the Health Act, disclosure can take place without consent. It will typically be for other healthcare professionals, e.g. your own doctor. The detailed rules on this can be found in Chapter 9 of the Health Act.
The Health Act: You can read Promulgation of the Health Act via this link: https://www.retsinformation.dk/eli/lta /2019/903
The information we have registered for settlement purposes is exchanged with payment intermediaries to the extent necessary to complete the payments. If your treatment is fully or partially paid for by someone other than yourself, e.g. by an insurance company, we will also pass on necessary information about the treatment to the person who has to pay. An insurance company will, for example, typically require information about the area or areas being treated in connection with the settlement of subsidies for your treatment.
HOW LONG IS PERSONAL DATA KEPT?
Your medical record is kept according to rules laid down by the Norwegian Agency for Patient Safety. The applicable period is at least 5 years, cf. section 15, subsection of the record-keeping executive order. 2:
The journal keeping order: You can read Declaration on authorized healthcare professionals' patient records (record keeping, storage, disclosure and transfer, etc.) via this link :
https:/ /www.retsinformation.dk/eli/lta/2018/530
In special cases, the journal can be kept longer.
Information for settlement purposes is stored as long as necessary, for settlement and accounting purposes.
E-mail correspondence between you and the clinic is deleted when it is no longer relevant and after 1 year at the latest.
YOUR RIGHTS IN CONNECTION WITH PERSONAL INFORMATION
You can gain insight into which information we have registered about you by contacting us. According to Section 24 of the Authorization Act, we may not delete information in your record, but if you believe that there are errors in the record, you can ask for an addition to be made.
The Authorization Act: You can read Promulgation of the Act on the Authorization of Health Professionals and on Health Professions via this link: https://www .retsinformation.dk/eli/lta/2019/731
Incorrect information that is not covered by the applicable legislation, including the Health Act, the Authorization Act and the laws described in the record keeping order, you have the right to have corrected or deleted. You also have the right to ask us to stop processing such information about you.
When you are 15 years old, you basically have the right to know what is written about you in a medical record.
COMPLAINT ABOUT HANDLING OF PERSONAL DATA
Complaints about our processing of your personal data can be submitted to the Norwegian Data Protection Authority, Borgergade 28, 5th floor, 1300 København K. You can find more information about the Norwegian Data Protection Authority at www.datatilsynet.dk
The Board for Patient Safety supervises all authorized healthcare professionals. You can find the agency's contact information at www.stps. dk
ACCIDENTAL INCIDENT: What is an accidental event?
An accidental event is an event that causes harm or the risk of harm. An unintended incident can be recognized by the fact that you as a patient or relative think: "What happened here should not have happened. It entails a risk or has an impact on me or my relative's treatment. I want to be sure that the professionals learn from this mistake, both at the current treatment site and in the healthcare system in general". The incident is unintentional because the professionals involved do not intend to harm others. On the contrary, they would like to be apart of the incident. Unintended incidents can happen if, for example, there are deficiencies in safety systems, problems with technical equipment and apparatus, inappropriate conditions in the organization of work, misunderstandings or loss of information.
You can report an accidental incident to the Norwegian Agency for Patient Safety here.
THE PATIENT REPLACEMENT:
Patient compensation deals with compensation claims from patients who have been injured in connection with treatment in a hospital, with their own doctor or as a result of side effects after a medicine.
Patient compensation replaces injuries and deaths that occur as a result of treatment, lack of treatment or late treatment. They also replace the consequences of harmful side effects caused by a drug. The patient compensation can only replace financial losses and provide compensation for stinging and pain and/or permanent injury.
You can read about patient compensation and report damage via this link: https://pebl.dk/da/soeg-erstatning
